In small towns like Pargas, 70% of customer decisions are driven by word of mouth.
How do you create a WOW experience that makes customers talk about your business? In this seminar, we use the psychology of customer experiences and translate it into practical tips you can use in daily interactions—what to do, and what to avoid. 

Learn from your peers
Matmalmen @Eva has applied these learnings to develop customer experiences and will share their journey and results with the audience. 

Learning only makes a difference when put into practice
That’s why every participant gets 1-year access to a digital tool designed to help you and your team come up with new ideas and apply them to improve customer experience. 

The ticket to the seminar gives you: 

• 2-hour seminar 
• Downloadable PDF materials 
• 1-year access to the digital tool, plus an orientation on how to use it 

Download the program